FAQs

We will process & dispatch your order within 1-2 working days.

Taiwan - Free Shipping on NT$400 min. orders

• T-Cat NT$80 (1-2 working days)
• Convenience Store NT$60 (3-5 working days)

Taiwan Outer Islands - Free Shipping on NT$600 min. orders

• T-Cat NT$120 (2-3 working days)
• Convenience Store NT$100 (3-5 working days)

Postage fee below excludes any potential import taxes and duties, which are to be borne by the recipient.

China Mainland, Hong Kong, Macau - Free Shipping on NT$600 min. orders

• Standard Delivery NT$120 (2-3 working days)

Malaysia, Singapore, Thailand, Philippines - Free Shipping on NT$1000 min. orders

• Standard Delivery NT$300 (3-5 working days)

Japan - Free Shipping on NT$2000 min. orders

• Standard Delivery NT$500 (3-5 working days)

USA, Canada, Australia, England, Germany - Free Shipping on NT$2400 min. orders

• Standard Delivery NT$700 (5-7 working days)

All orders placed on this website are shipped from Taiwan. We also ship to: Mainland China, Hong Kong, Macau, Malaysia, Singapore, Thailand and Japan. Cross-border postage fee excludes any potential import taxes and duties, which are to be borne by the recipient.

For shipping to Indonesia, please shop from:

• Shopee Indonesia
• Indonesia Webstore

Please log in to Account to track the progress of your order and check the status of your package.

• Credit card (Visa, Mastercard, JCB, AMEX, UnionPay)
• PayPal
• LINE Pay
• Taiwan Only - CVS payment, CVS pickup payment (7-Eleven, Hi-Life, Family Mart)

We will send an electronic invoice to your email within three days after the order is placed.

If you need to modify or cancel your order, please contact us as soon as possible. We will try our best to meet your requirements. If the order has been sent, it cannot be modified or canceled.

Please log in to your Account to track the progress of your order and check the status of your package. We will also send email notifications about your order status.

If any of the following conditions apply, you can contact us within 7 days after receiving the order to apply for return, refund or exchange:

• Product received unopened and used
• Product damaged during shipping
• Package items are missing

We will assist you with the return, refund or exchange process.